Our Complaints Procedure
The Bathroom Company Glasgow is committed to providing high-quality service to all our customers. However, if something does go wrong, we want to hear from you so we can make it right. Here’s how to submit a complaint and what you can expect from us.
How to Make a Complaint
If you’re dissatisfied with any aspect of our service, please let us know by contacting us in one of the following ways:
- By Email: Sales@tbcg.ltd
- By Phone: 0141 810 3832
(Mon-Fri, 10am-5pm) - By Post: Complaints Department, The Bathroom Company Glasgow, 1 Erskine Square, Hillington, Glasgow, G524BJ
Our Complaints Process
- Acknowledgement
We will acknowledge receipt of your complaint within three working days and begin investigating your concerns. - Investigation
Our team will conduct a thorough investigation of the issues raised and keep you informed throughout the process. - Response Timeline
We aim to resolve complaints as quickly as possible. You will receive a final response within eight weeks of receiving your complaint. - Resolution
Once our investigation is complete, we will provide a formal response explaining our findings and any actions taken to address your concerns.
If You Are Unhappy with Our Response
If we cannot resolve your complaint to your satisfaction, or if eight weeks have passed since you first raised your complaint, you may escalate it to the Financial Ombudsman Service (FOS). The FOS offers a free, independent service to resolve complaints between financial companies and their customers.
Financial Ombudsman Service (FOS) Contact Details:
- Website: www.financial-ombudsman.org.uk
- Email: complaint.info@financial-ombudsman.org.uk
- Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
